Frequently Asked Questions
Everything you need to know about upgrading your home with Kirby Systems.
What is the standard shipping timeframe for furniture and large appliances?
Most in-stock items are processed within 2-3 business days. Depending on your location, delivery typically takes between 5 to 10 business days for standard freight.
Do you offer professional installation services for Kirby Systems products?
Yes, we partner with certified local technicians to provide professional installation for a variety of our home systems. You can add this service during the checkout process.
What is your return policy for home decor and hardware?
We offer a 30-day return window for most items in their original packaging. Please note that custom-ordered pieces or installed hardware may be subject to a restocking fee.
Are Kirby Systems products covered by a warranty?
All our products come with a minimum 1-year manufacturer warranty. Specific premium lines may include extended coverage for up to 5 or 10 years.
How can I track the status of my home delivery?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment in real-time.
Do you offer bulk discounts for interior designers or contractors?
Absolutely. We have a dedicated Pro Program that offers tiered pricing and volume discounts for industry professionals. Please contact our trade team for more details.